CAPABILITY & UX TEAMS

What would you start today if you had the right team?

We support business-wide transformation programmes, in-house high performance UX teams, and scaling start-ups

Who we've worked with —

BNP Logo
Racing Digital logo
Verizon logo
SSE Airtricity logo
Vodafone logo
Zurich logo

What we do —

We support transformation programmes on three levels

Abstract illustration of three shapes intersected to represent the three levels we support
Abstract illustration of three shapes intersected to represent the three levels we support

1. On a capability level

Partnering. Ring-fencing a multidisciplinary team for six months to three years to be a defacto in-house design team

Scaling resourcing. Augmenting in-house teams with specialist skills or leadership to increase velocity of product release

UX maturity. Working with in-house leaders to analyse current workflows, establish UX best practice, and mentor and coach team members

2. On a strategy level

Research. Discovery sprints that uncover your customers' needs, values, and pain points

Service design. Redefining omni-channel customer journeys accross touchpoints for internal and external users

Roadmapping. Breaking down large-scale product changes into logical, prioritised steps; integrating business, dev, and design

3. And on an implementation level

Design systems. Building a library of reusable design assets to increase quality, productivity, and consistency

UX/UI design. A series of four-to-six week design sprints fully realising sections of product, ready for dev handover

User testing. Establishing a feedback loop with users to validate and inform product release

Abstract illustration documenting a process from A to B
Abstract illustration documenting a process from A to B

Working with us means —

Out-of-the-box UX team

Top tier talent with in-demand skills across design disciplines

Design leadership

Head of UX level experience on hand throughout the programme

Focus on delivery

A team that can deliver while embedding in new processes

Quick ramp up

Avoid long hiring processes and resourcing challenges

Capability analysis

Map out your short, medium and long term design needs

Governance

Best practice, well-established programme governance

Project structures

Retainer, project, and draw-down modules available

Partners

A network of trusted partners, from tech to creative

Our expert team is ready to deploy —

Transformation is a

technology project

people process.

Who we're working with —

Serious companies use us to drive serious change

An image representing the work we did for BNP over the years; it includes a zoomed out view of an intricate service blueprint with an additional screenshot of a detailed user flow.
An image representing the work we did for BNP over the years; it includes a zoomed out view of an intricate service blueprint with an additional screenshot of a detailed user flow.

SERVICE DESIGN, TEAM AUGMENTATION

Supporting in-house teams for 4 years to conduct a complete revision of complex global processes, orientated around the customer experience

Two images stacked on top of graphical elements-- one image shows a stakeholder overseeing an in-depth discovery workshop, the second image is a close-up of a man's hand pressing a button on a touchscreen interface.
Two images stacked on top of graphical elements-- one image shows a stakeholder overseeing an in-depth discovery workshop, the second image is a close-up of a man's hand pressing a button on a touchscreen interface.

UX CAPABILITY BUILDING

An 18 month programme to build a high-performing UX team from scratch and incorporate research and design into the product development lifecycle

A screenshot of a user interface showcasing a concept design of a Dashboard for Racing Digital. To the right is an image from one of our personas that we created for the project, a trainer named Henry. He is looking away from the camera and smiling.
A screenshot of a user interface showcasing a concept design of a Dashboard for Racing Digital. To the right is an image from one of our personas that we created for the project, a trainer named Henry. He is looking away from the camera and smiling.

GREEN FIELD DIGITAL TRANSFORMATION

Ground-up rethink of legacy services and delivery of a suite of digital products over a 3-year programme

A programme for start-ups —

Building a UX team is tough

Building a UX team when you're under pressure to deliver a new product is... tougher.

We have a specialised programme for scaling start-ups that includes —

  • Product strategy & innovation sprints

  • Prototyping & market validation

  • Part-time Director of Design available

  • Full ring-fenced product team

  • Partnership/Venture models available

We have the experience and the talent to support your team.

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