CAPABILITY & UX TEAMS
What would you start today if you had the right team?
We support business-wide transformation programmes, in-house high performance UX teams, and scaling start-ups
Who we've worked with —
What we do —
We support transformation programmes on three levels —
1. On a capability level
Partnering. Ring-fencing a multidisciplinary team for six months to three years to be a defacto in-house design team
Scaling resourcing. Augmenting in-house teams with specialist skills or leadership to increase velocity of product release
UX maturity. Working with in-house leaders to analyse current workflows, establish UX best practice, and mentor and coach team members
2. On a strategy level
Research. Discovery sprints that uncover your customers' needs, values, and pain points
Service design. Redefining omni-channel customer journeys accross touchpoints for internal and external users
Roadmapping. Breaking down large-scale product changes into logical, prioritised steps; integrating business, dev, and design
3. And on an implementation level
Design systems. Building a library of reusable design assets to increase quality, productivity, and consistency
UX/UI design. A series of four-to-six week design sprints fully realising sections of product, ready for dev handover
User testing. Establishing a feedback loop with users to validate and inform product release
Working with us means —
Out-of-the-box UX team
Top tier talent with in-demand skills across design disciplines
Design leadership
Head of UX level experience on hand throughout the programme
Focus on delivery
A team that can deliver while embedding in new processes
Quick ramp up
Avoid long hiring processes and resourcing challenges
Capability analysis
Map out your short, medium and long term design needs
Governance
Best practice, well-established programme governance
Project structures
Retainer, project, and draw-down modules available
Partners
A network of trusted partners, from tech to creative
Our expert team is ready to deploy —
Transformation is a
technology project
people process.
Who we're working with —
Serious companies use us to drive serious change —
SERVICE DESIGN, TEAM AUGMENTATION
Supporting in-house teams for 4 years to conduct a complete revision of complex global processes, orientated around the customer experience
UX CAPABILITY BUILDING
An 18 month programme to build a high-performing UX team from scratch and incorporate research and design into the product development lifecycle
GREEN FIELD DIGITAL TRANSFORMATION
Ground-up rethink of legacy services and delivery of a suite of digital products over a 3-year programme
A programme for start-ups —
Building a UX team is tough
Building a UX team when you're under pressure to deliver a new product is... tougher.
We have a specialised programme for scaling start-ups that includes —
Product strategy & innovation sprints
Prototyping & market validation
Part-time Director of Design available
Full ring-fenced product team
Partnership/Venture models available