WORLD-CLASS UX & CX RESEARCH
Do you know what your customers really value?
What we do —
Google, Salesforce, Coinbase, and Zurich trust us to deliver critical insights that drive revenue, improve products, and unlock innovation.
Product teams with big challenges come to us. Our job is to find the customer data that makes the path forward clear.
We find the big issues your users care about
Prioritise quick wins in your product
And roadmap long-term objectives.
Our research teams work in multiple languages throughout the EU, UK, North America, South America, Asia Pacific, and the Middle East.
User research and testing means —
Better understanding = better decisions
= bigger impact
Our research capabilities —
Why we're different—
We know what it takes to get from insight to implementation to impact.
We go beyond research – we identify issues, visualise solutions, and make findings as tangible as possible.
That means you can move faster to make the changes you need to.
Key services —
Validating new concepts, understanding user behaviours, and improving products; the foundational methodology of UX research
Forming a deep, customer-centric understanding of your market to drive product and business strategy
Defining critical internal processes and reimagining key journeys like onboarding, customer service, and acquisition
Insight-driven content structures, user-validated navigation, and services and acquisition strategy.
Some of our current clients —
CUSTOMER INSIGHTS & LONGITUDINAL STUDIES 🌎
Google's strategic research partner for EMEA, USA, South America, and APAC acquisition teams
DISCOVERY & DESIGN 🇩🇪
A multi-layer research programme in Germany, targeted at easier onboarding and better introduction to the market-leading crypto platform
USER TESTS & JOURNEY MAPPING 🇮🇪
Uncovering the expectations of car buyers and owners as transportation undergoes systemic change
Our research practice is lead by Billy Kennedy, who has 15 years experience running UX research programmes internationally with Google, Facebook, Instagram, BT, and Playstation.